Effective Date: October 25, 2025
M4 Meal Pvt. Ltd. ("we," "us," or "our"), a company registered in India with CIN: U56100RJ2025PTC105574, operates the website M4Meal.com (the "Website"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Website, services, or purchase our pre-sealed meal products for gym enthusiasts (collectively, the "Services"). By using the Services, you consent to the practices described in this Privacy Policy.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Services after changes constitutes your acceptance of the revised Privacy Policy.
1. Information We Collect
We collect information to provide and improve our Services. The types of information we may collect include:
1.1 Personal Information
This is information that identifies you or can be used to contact you, such as:
- Name: When you create an account or place an order.
- Contact Details: Email address, phone number, and shipping/billing address.
- Payment Information: Credit/debit card details or other payment method information (processed securely via third-party payment gateways).
- Account Information: Username, password, and preferences if you create an account.
1.2 Non-Personal Information
This is information that does not directly identify you, such as:
- Browsing Data: IP address, browser type, device information, operating system, and pages visited on the Website.
- Usage Data: How you interact with the Website, including clicks, time spent, and search queries.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and serve personalized content. You can manage cookie preferences through your browser settings.
1.3 Information You Provide Voluntarily
- Feedback and Reviews: Comments, ratings, or reviews you submit about our Products or Services.
- Customer Support: Information provided when you contact us, such as emails or call recordings.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: When you place an order, create an account, submit forms, or contact us.
- Automatically: Through cookies, analytics tools (e.g., Google Analytics), and server logs when you visit the Website.
- From Third Parties: From payment processors, shipping partners, or marketing partners, subject to applicable laws.
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders, including payment processing, shipping, and delivery.
- Communicate with you about your orders, account, or customer support inquiries.
- Improve our Services, Website functionality, and product offerings.
- Send promotional emails, newsletters, or offers (you may opt out at any time).
- Personalize your experience, such as recommending meals based on your preferences.
- Comply with legal obligations, such as tax reporting or food safety regulations.
- Detect and prevent fraud, abuse, or security issues.
- Analyze Website usage and performance to enhance user experience.
4. Legal Basis for Processing
We process your personal information based on:
- Contractual Necessity: To fulfill orders and provide Services as per our Terms and Conditions.
- Consent: For marketing communications or non-essential cookies (you may withdraw consent at any time).
- Legal Obligations: To comply with applicable laws, such as tax or consumer protection regulations.
- Legitimate Interests: For improving Services, preventing fraud, or analyzing Website performance, where such interests do not override your rights.
5. Sharing Your Information
We may share your information with:
- Service Providers: Third parties who assist with payment processing (e.g., Razorpay, Paytm), shipping (e.g., logistics partners), or Website hosting, subject to confidentiality agreements.
- Business Partners: For marketing or analytics purposes, only with your consent or as permitted by law.
- Legal Authorities: When required by law, court order, or to protect our rights, safety, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
We do not sell your personal information to third parties.
6. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These include secure servers, encryption for payment data, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under applicable laws, including the Digital Personal Data Protection Act, 2023 (India), you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Objection: Object to certain processing activities, such as marketing.
- Data Portability: Request a transferable copy of your data in a structured format.
- Withdraw Consent: Opt out of marketing communications or non-essential data processing.
To exercise these rights, contact us at support@m4meal.com. We will respond within the timeframes required by law (typically 30 days). We may require identity verification for security purposes.
8. Cookies and Tracking
We use cookies to enhance your experience, such as remembering your preferences or cart items. You can disable cookies through your browser settings, but this may affect Website functionality. For more details, please review our Cookie Policy (if applicable, create a separate Cookie Policy page).
9. International Data Transfers
If you are outside India, your information may be processed on servers located in India or other jurisdictions. We ensure compliance with applicable data protection laws for any cross-border transfers, including safeguards like standard contractual clauses where required.
10. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law (e.g., tax or accounting purposes). For example:
- Order data is retained for 7 years to comply with tax laws.
- Account information is retained until you request deletion or the account is inactive for 2 years.
- Non-personal data may be retained indefinitely in anonymized form for analytics.
11. Third-Party Links
The Website may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.
12. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to request deletion.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
M4 Meal Pvt. Ltd.
2nd Floor, S-1, Plot No. 2/530 Chitrakoot,
Vaishali Nagar, Jaipur,
Rajasthan-302021, India
Email: support@m4meal.com
Phone: +91 9119114106
CIN: U56100RJ2025PTC105574
